Setting the Security Level on an issue restricts the access of that issue to only people who are a member of the chosen Security Level. If you are not a member of that Security Level then you cannot access that issue and it will not appear in any filters, queries or statistics.
The Security Level of an issue can be set either when the issue is being created or afterwards when the issue is being edited.
Setting Security on an Issue
- Create/edit the relevant issue.
- In the 'Security Level' drop-down field, select the desired security level for the issue. (Note that the drop-down will only include Security Levels of which you are a member.)
- When you save the issue, the issue will then only be accessible to members of that Security Level.
- A person can only set an issue to a Security Level of which they are a member. This prevents the issue from being set to a Security Level of which nobody is a member and effectively becoming 'lost'.
- If the person does not have the 'Set Issue Security' permission then the default Security Level will be used. This may mean that the issue created is not visible to the person that created it. (Issue Level Security should be configured by your administrator such that this does not happen.)