Documentation for JIRA 4.4. Documentation for other versions of JIRA is available too.

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JIRA does not have the ability to auto-escalate issues meeting a certain criteria. There are a two solutions on how to implement Automatic Escalation in JIRA:

  1. By using a Jelly script, issues that meet a certain criteria from a filter can be made to perform an action as described in the Jelly Escalation documentation.
  2. Users/groups can also be notified with subscription to filters (e.g. Users can be periodically notified if an issue has been update for the last 2 days). Please refer to Receiving Search Results via Email for more information.