To enable JIRA to create comments and issues from email, you need to first configure JIRA to receive email via POP or IMAP as described below.
Adding a POP or IMAP Mail Server
- Log in as a user with the 'JIRA Administrators' global permission.
- Select 'Administration' > 'System' > 'Mail' > 'Mail Servers'.
Keyboard shortcut: 'g' + 'g' + type 'ma'
- Click "Configure new POP / IMAP mail server".
This will display the "Add POP / IMAP Mail Server" screen (see below). Complete the fields as follows:
An arbitrary name to associate with this email server configuration.
(Optional) Email server description.
Choose from POP, SECURE_POP, IMAP or SECURE_IMAP.
The subject of emails sent from this server will use this string as a prefix. This is useful for your users so that they can filter their email.
(Optional) The port to use to retrieve mail from your POP / IMAP account. Leave blank for default.
Defaults are: POP: 110; SECURE_POP: 995; IMAP: 143; SECURE_IMAP: 993.
Timeout (in milliseconds).
0 or negative values indicate infinite timeout.
Leave blank for default (10000 mSecs).
The username used to authenticate your POP / IMAP account.
The password for your POP / IMAP account.
Screenshot: Add POP / IMAP Mail Server