To replicate reported problems, Atlassian support staff may ask you for a copy of your JIRA data.
Automatic Support Request (Preferred)
To send an anonymous backup automatically,
Manual XML Backup (Recommended For Email Filters or Large Backups)
To create an anonymous a backup locally,
Support requests are resolved much faster if a data export is provided. However, with sometimes this is not an option because the data contains sensitive information.
In JIRA 3.7.x to 4.1, JIRA automatically anonymises data sent to Atlassian from the Administration -> Support Request page. For earlier or later versions, or people who want to anonymise JIRA data from the command-line, we've created a data 'anonymiser', which replaces most text in JIRA XML backups with x's.
The anonymiser can be downloaded from here.
Unzip the package, then open a console and in the
jira_anon directory run:
Then zip the generated backup XML file, and attach it to a support case on https://support.atlassian.com
The anonymiser currently replaces the following text with x's:
- Issue summary, environment, and description
- Comments, work logs, change logs
- Project descriptions
- Descriptions for most elements (notification schemes, permission schemes, resolutions)
- Attachment file names.
- "Unlimited text" custom fields
Check anon-backup.xml to ensure it's clean enough for your needs before you send to us.
Invalid XML Characters
If, when you run the anonymiser, you get an error indicating that there are invalid XML characters in the XML backup of your database, run our utility to remove invalid XML characters first before anonymising.
Out of Memory / Heap Space Errors
If creating your anon-backup.xml partway through, you are likely facing a memory limitation with running the 'java' command with the default settings. To allow the command more memory for the command, simply add arguments after the 'java' command, like so:
Note: you may need to adjust the memory allocation beyond '512m' if the process continues to fail.
You will need Java 1.4 or above to run this. You can check your Java version by running
java -version, eg:
If you find yourself using JDK 1.3 or earlier, check your path (
echo %PATH% on Windows,
echo $PATH on Unix) and ensure that the right version of Java is at the beginning. See the docs for more info on setting up Java.
The screenshot below is a simple example of how it is run in the command prompt of Windows XP: