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Yes.

Create a search filter that finds all issues that meet a certain criteria. Use the Issue Navigator to search for issues. Once you've set up a search that you like (for example, all issues that have a status of overdue), you can save the filter, add it to your dashboard, and also subscribe to the filter to have it emailed to you at certain times/intervals.

JIRA is well-suited to a helpdesk/support scenario. Read more about setup suggestions.

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