'Could not Create Bugzilla User' Error when Importing from Bugzilla

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Symptoms

Upon importing Bugzilla data into JIRA the following error is encountered logs:

Error importing data from Bugzilla: java.lang.RuntimeException: Could not create bugzilla user 1, referenced in the bugzilla database. at
com.atlassian.jira.util.BugzillaImportBean.createUser(BugzillaImportBean.java:1246) at
com.atlassian.jira.util.BugzillaImportBean.getUser(BugzillaImportBean.java:1651) at
com.atlassian.jira.util.BugzillaImportBean.createCommentAndDescription(BugzillaImportBean.java:672) at
com.atlassian.jira.util.BugzillaImportBean.createIssues(BugzillaImportBean.java:366) at
com.atlassian.jira.util.BugzillaImportBean.create(BugzillaImportBean.java:241) at
com.atlassian.jira.web.action.util.BugzillaImport.doRun(BugzillaImport.java:258)

Cause

The user id "1" does not exist in the Bugzilla.profiles table. The user might have been deleted.

Resolution

tip/resting Created with Sketch.

This article pertains to versions of JIRA prior to 4.4.

  1. Recreate a new user with id "1".
  2. Modify the Bugzilla Importer source so that it will detect the invalid user id. See Importing Data from Bugzilla.
Last modified on Mar 30, 2016

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