'Could not Create Bugzilla User' Error when Importing from Bugzilla
Symptoms
Upon importing Bugzilla data into JIRA the following error is encountered logs:
Error importing data from Bugzilla: java.lang.RuntimeException: Could not create bugzilla user 1, referenced in the bugzilla database. at
com.atlassian.jira.util.BugzillaImportBean.createUser(BugzillaImportBean.java:1246) at
com.atlassian.jira.util.BugzillaImportBean.getUser(BugzillaImportBean.java:1651) at
com.atlassian.jira.util.BugzillaImportBean.createCommentAndDescription(BugzillaImportBean.java:672) at
com.atlassian.jira.util.BugzillaImportBean.createIssues(BugzillaImportBean.java:366) at
com.atlassian.jira.util.BugzillaImportBean.create(BugzillaImportBean.java:241) at
com.atlassian.jira.web.action.util.BugzillaImport.doRun(BugzillaImport.java:258)
Cause
The user id "1" does not exist in the Bugzilla.profiles table. The user might have been deleted.
Resolution
This article pertains to versions of JIRA prior to 4.4.
- Recreate a new user with id "1".
- Modify the Bugzilla Importer source so that it will detect the invalid user id. See Importing Data from Bugzilla.
Last modified on Mar 30, 2016
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