Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.

Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

When creating a new issue, the following error is thrown:

Error instantiating webwork.multipart.parser.class: com.atlassian.jira.web.JiraMultipartRequestWrapper(original message: null)

Cause

The /work and /tmp (/temp in Jira 8.2.3) directories in JIRA's installation directory may have incorrect permissions. You can validate that by checking if the directories are owned by the same user that is running JIRA.

Resolution

1. Shutdown JIRA;

2. Change the permissions to allow access for the user who starts the application for the two above directories. 

3. Start JIRA.