'Mode' missing after importing Cloud backup to Server instance

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Problem

After importing the backup from a Cloud instance into a Server instance, the 'Mode' configuration is missing from the General Configuration page

Cause

There is a flag for a feature in Cloud instances called unified.usermanagement

Workaround

Workaround 1

Remove the feature flag from the database

  1. Create backups of the instance and database
  2. Shutdown the JIRA instance
  3. Perform the following SQL query in the database

    delete from feature where feature_name like 'unified.usermanagement ';
  4. Startup the JIRA instance

Workaround 2

Alternatively, navigate to the dark feature page:

<instance url>/SiteDarkFeatures!default.jspa

And remove the flag from there 

Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.

Resolution

This is being tracked in this bug ticket here - JRA-42426 - Getting issue details... STATUS

Last modified on Feb 26, 2016

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