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Symptoms

JIRA fails to send an email message stating:

Cause

The server's hostname is not set. JIRA is sending the server's IP address instead.

Resolution

Resolutions include:

  1. Refer to your system's documentation to set the hostname correctly.
  2. Alternatively, add an entry in /etc/hosts.
  3. If this doesn't work, pass the hostname to JIRA specifically.

See Problems Sending Email from JIRA - EHLO requires domain address for details.

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1 Comment

  1. if you add a hostname to /etc/hosts, you have to restart jira/confluence