Add-on installation on sandbox is failing
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
Issue with installing an add-on in the Jira Cloud Sandbox environment.
Environment
Jira Cloud
Diagnosis
An add-on was installed in the sandbox environment under a free trial, which is not present on the production site.
Cause
An additional add-on, not available on the production site, was installed with a free trial.
The free trial period for this add-on has expired.
The expiration of the free trial triggers a payment notification, which prevents the installation of any additional add-ons on the site, even if those add-ons are paid for on the production site.
Solution
Remove the add-on whose free trial has expired and is not installed on the production site.
Alternatively, contact the vendor of the add-on to request an extension of the free trial period to prevent further payment notifications.