JIRA Documentation

JIRA 6.0 Documentation
JIRA 5.2 Documentation
JIRA 5.1 Documentation


Search the Knowledge Base and Documentation Spaces

You're visiting the JIRA Knowledge Base. Visit the JIRA Knowledge Base Home for an overview.

Skip to end of metadata
Go to start of metadata


After reordering User Directories in JIRA an administrator can't login any longer despite providing correct credentials.


There is a duplicating user with the same username in the directory in higher position. Currently, JIRA does not support 'shadowed' users. This is a known limitation tracked in JRA-23861 - An admin can lock themselves out of JIRA by changing the order of the User Directories.


  1. Ask for assistance another administrator and ask them to revert the ordering modification.
  2. Temporally disable the directory in the higher position with help of SQL.
    (info) Ensure that you have valid backup of your data that could be used for the restore, if something goes wrong.
  3. List all currently defined directories:

  4. Disable the conflicting directory. In our example we will disable directory with ID 10102:

  5. Restart Tomcat in order to apply the change.

Related Content

 Expand to see related content
Help us improve!
Is this article helpful?
Is the content complete?
Is it well written?