Problem

Agile Version Report gives the above error when added to dashboard, however, it works when opening the Agile Version Report from the Reports Tab in JIRA Agile.

Diagnosis

Diagnostic Steps

• Check if the Agile Version Report works from the Reports Tab in JIRA Agile.

• Use SSLPoke to verify connectivity: Try the Java class SSLPoke to see if your truststore contains the right certificates. This will let you connect to a SSL service, send a byte of input, and watch the output.

  1. Download SSLPoke.class

  2. Execute the class as per the below, changing the URL and port appropriately.

     
     

     <JAVA_HOME>/bin/java SSLPoke jira.example.com 443

     
     

      A mail server may be mail.example.com 465.

  • A failed connection would produce the below:

    /usr/bin/java SSLPoke jira.example.com 443
    sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
    	at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:387)
    	at sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:292)
    	at sun.security.validator.Validator.validate(Validator.java:260)
    	at sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:324)
    	at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:229)
    	at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:124)
    	at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1351)
    	at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:156)
    	at sun.security.ssl.Handshaker.processLoop(Handshaker.java:925)
    	at sun.security.ssl.Handshaker.process_record(Handshaker.java:860)
    	at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1043)
    	at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1343)
    	at sun.security.ssl.SSLSocketImpl.writeRecord(SSLSocketImpl.java:728)
    	at sun.security.ssl.AppOutputStream.write(AppOutputStream.java:123)
    	at sun.security.ssl.AppOutputStream.write(AppOutputStream.java:138)
    	at SSLPoke.main(SSLPoke.java:31)
    Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
    	at sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:145)
    	at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:131)
    	at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280)
    	at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:382)
    	... 15 more

  • A successful connection would look like this:

    <JAVA_HOME>/bin/java SSLPoke jira.example.com 443
    Successfully connected

Cause

This is because gadgets from the Dashboard get data from JIRA via REST API. If the above diagnostics fails,then this means that the Gadget in the dashboard isn't able to communicate with JIRA itself to get the data from it and this is because the truststore doesn't contain the appropriate certificates for it to be able to communicate and get the required information.

Resolution

Your SSL certificate will need to be imported into Java's truststore as per the instructions in Connecting to SSL Services.