Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

When assigning issue types to a workflow name in a given JIRA project, the selected Issue Type does not get added or Jira associates a different custom issue type to the workflow.

Diagnosis

Here are the steps to identifying the issue:

1. Go to a project > project administration > workflows
2. Add Workflow > Add Existing > Select Workflow
3. Add an Issue Type
   
   

OR

1. If there is more than 1 workflow, click Assign under Issue Types
2. Add an Issue Type

The steps should result in the wrong Issue Type being added to a given workflow.

Cause

This problem is caused by some third-party Add-ons, like Zephyr, Calendar for JIRA or Agile Filters for Jira plugin

Workaround

Resolution