Attached image files not showing on IE
Symptoms
Unable to view screen attachments on JIRA and IE8 and 9 - "The requested content cannot be loaded. Please try again later."
Cause
Third-party plugin to attach screenshots:
ScreenSnipe for JIRA Plugin : com.spartez.ss.screensnipe-jira-plugin
Version : 1.6.1
Status : enabled
Vendor : SPARTEZ Went i Wspólnicy Sp.J.
Description : ScreenSnipe seemlessly integrated with JIRA - effective screenshots at hand
This plugin overrides JIRA's default attach screenshot functionality.
Workaround
Upgrading the plugin to version 1.7.1 fixes this issue for only new images that get attached.
Resolution
- Navigate to UPM; (Administration > Plugins > Manage Add-ons)
Disable ScreenSnipe Plugin;
- Search for Issue Operations Plugin;
- Re-enable View Issue Ops Bar Attach Screenshot Link module;
- Use JIRA's built in attach screenshot functionality;
the ScreenSnipe plugin disables this link module when it's installed.
Last modified on Feb 26, 2016
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