Attached image files not showing on IE

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Symptoms

Unable to view screen attachments on JIRA and IE8 and 9 - "The requested content cannot be loaded. Please try again later."

Cause

Third-party plugin to attach screenshots:

 ScreenSnipe for JIRA Plugin                   : com.spartez.ss.screensnipe-jira-plugin
          Version                                       : 1.6.1
          Status                                        : enabled
          Vendor                                        : SPARTEZ Went i Wspólnicy Sp.J.
          Description                                   : ScreenSnipe seemlessly integrated with JIRA - effective screenshots at hand

This plugin overrides JIRA's default attach screenshot functionality.

Workaround

Upgrading the plugin to version 1.7.1 fixes this issue for only new images that get attached.

Resolution

 

  1. Navigate to UPM; (Administration > Plugins > Manage Add-ons)
  2. Disable ScreenSnipe Plugin;

  3. Search for Issue Operations Plugin;
  4. Re-enable View Issue Ops Bar Attach Screenshot Link module;
  5. Use JIRA's built in attach screenshot functionality;


(info) the ScreenSnipe plugin disables this link module when it's installed.

Last modified on Feb 26, 2016

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