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Symptoms

When trying to set up an IMAP service for JIRA Notifications, you get an error AUTHENTICATE Failed. After enabling mail debugging, the following appears in the logs:

Cause

This is caused by a security setting on the Exchange server that doesn't allow plain authentication.

Resolution

If you are connecting via IMAP, set the following JVM System property:

If you are connection via IMAPS (Secure IMAP), set the following JVM System property:

Refer to Setting Properties and Options on Startup for more details.

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