Automated Application Backup Not Working

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Symptoms

Automated application backup does not work properly, however backing up data from the Administration tab works.

The following appears in the atlassian-jira.log:

QuartzWorker-0 ERROR ServiceRunner BackupService [service.services.export.ExportService] An exception while running the export service "BackupService": Unterminated quote
java.lang.IllegalArgumentException: Unterminated quote
    at java.text.SimpleDateFormat.compile(Unknown Source)
    at java.text.SimpleDateFormat.initialize(Unknown Source)

The below error may also be present:

2012-10-25 02:32:14,713 QuartzWorker-1 ERROR ServiceRunner    Backup Service [service.services.export.ExportService] An exception while running the export service "Backup Service": Illegal pattern character 'Y'
java.lang.IllegalArgumentException: Illegal pattern character 'Y'
	at java.text.SimpleDateFormat.compile(Unknown Source)
	at java.text.SimpleDateFormat.initialize(Unknown Source)

Cause

There is an extra quote at the beginning of OPT_DATE_FORMAT service parameter or the string is not correctly formed.

Resolution

Correct the OPT_DATE_FORMAT so the string is correctly formed. In the above two examples, this would mean:

  1. Removing the quote (') character.
  2. Changing the Y characters to y.
Last modified on Mar 30, 2016

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