Cannot Delete Issue Due to File Permission
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-jira.log:
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2012-12-06 17:18:36,549 http-bio-8443-exec-87 ERROR user1 1038x5652x1 w1ttgm 10.32.4.66 /secure/DeleteIssue.jspa [jira.bc.issue.DefaultIssueService]There was an exception while trying to delete the issue 'TPP-1'.
com.atlassian.jira.exception.RemoveException: Attachment path '/var/atlassian/application-data/jira/data/attachments/TPP/TPP-1' is not a directory
at com.atlassian.jira.issue.managers.DefaultAttachmentManager.deleteAttachmentDirectory(DefaultAttachmentManager.java:241)
at com.atlassian.jira.issue.managers.DefaultAttachmentManager.deleteAttachmentDirectory(DefaultAttachmentManager.java:228)
at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper.removeAttachments(DefaultIssueDeleteHelper.java:176)
at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper.deleteIssue(DefaultIssueDeleteHelper.java:109)
at com.atlassian.jira.issue.managers.DefaultIssueManager.deleteIssue(DefaultIssueManager.java:634)
at com.atlassian.jira.bc.issue.DefaultIssueService.delete(DefaultIssueService.java:348)
at com.atlassian.jira.bc.issue.DefaultIssueService.delete(DefaultIssueService.java:318)
at com.atlassian.jira.web.action.issue.DeleteIssue.doExecute(DeleteIssue.java:27) <+1> (ActionSupport.java:165)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82) <+7> (DefaultInterceptorChain.java:39) (NestedInterceptorChain.java:31) (ChainedInterceptor.java:16) (DefaultInterceptorChain.java:35) (GenericDispatcher.java:221) (GenericDispatcher.java:150) (JiraWebworkActionDispatcher.java:153)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722) <+14> (ApplicationFilterChain.java:305) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
Cause
The permissions to the attachment path has been changed, which prevents JIRA from deleting the issue and accompanied attachments.
Resolution
Stop JIRA
Navigate to the file path listed in the Attachment Path error
Update the permission to the path to allow read/write access for the user starting JIRA
Start JIRA
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