Symptoms

After completing an in-place upgrade, JIRA users are unable to login.

The following appears in the catalina.out file:

java.lang.NoSuchMethodError: com.atlassian.jira.bc.security.login.LoginProperties$Builder.contactAdminLink(Ljava/lang/String;)Lcom/atlassian/jira/bc/security/login/LoginProperties$Builder;

Cause

This is typically caused by leftover cruft from the previous JIRA installation

Resolution

• Remove JIRA entirely
• Back up <jira-home>
• Download a new copy of JIRA
• Install new JIRA according to instructions
• Connect JIRA to the existing database using the config.sh or config.bat tool
• Restore attachments