Cannot search issues that contain umlaut characters in link

Related content

  • No related content found

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Umlaut contained in link with JQL component search not properly encoded

  1. Disable new project navigation
  2. Open the Project summary page
  3. Click "Issues"
  4. Click on a component containing an umlaut in the section "Unresolved: By Component"
  5. The issues with that component are not found but an error message like Capture.PNG is displayed

Reverse Proxy

  • The issue is only reproduced when accessing JIRA using reverse proxy. By-passing is a temporary workaround. 
    1. Stop JIRA.

    2. Add an extra http connector to server.xml :

      <Connector acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" port="8081" protocol="HTTP/1.1" redirectPort="8443" useBodyEncodingForURI="true"/>
    3. Start JIRA
    4. Access JIRA using IP:port, for example http://10.1.1.123:8081
    5. Verify if the issue still occurs. 
    6. If the issue still occurs, please raise a support ticket to Atlassian Support 

Last modified on Apr 29, 2016

Was this helpful?

Yes
No
Provide feedback about this article

Related content

  • No related content found
Powered by Confluence and Scroll Viewport.