Clicking on View Workflow in issue view results in pop-up error
Symptoms
When you click on a the "View Workflow" link in an issue view, a pop-up with an error shows instead of a map of the workflow
The pop-up error looks like:
The following appears in the atlassian-jira.log:
2012-03-15 16:12:03,497 http-8080-3 ERROR admin 972x205x1 19b9a6j 172.28.15.210 /plugins/servlet/workflow/thumbnail/getThumbnail [atlassian.jira.workflow.OSWorkflowManager] Could not get workflow called: Copy : com.opensymphony.workflow.FactoryException: Unknown workflow name
com.opensymphony.workflow.FactoryException: Unknown workflow name
at com.opensymphony.workflow.config.DefaultConfiguration.getWorkflow(DefaultConfiguration.java:86)
at com.atlassian.jira.workflow.OSWorkflowManager.getWorkflow(OSWorkflowManager.java:187)
at com.atlassian.jira.bc.workflow.DefaultWorkflowService.getWorkflow(DefaultWorkflowService.java:293)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)Cause
There are special characters in the workflow name. Special characters in html in this context do not render correctly.
Resolution
Migrate your current project's workflow to a workflow with no special characters in the name
- Create a copy of your workflow and workflow scheme
- Assign your new workflow to your workflow scheme
- Make assignments accordingly to capture different Issue Types
- Assign the workflow scheme to your project
Last modified on Mar 30, 2016
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