Creating a Support Zip results in Error

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Symptoms

  1. Trying to create a Support ZIP results in a red box simply saying 'Error'.
     

    2012-06-13 12:16:26,858 http-7080-4 ERROR admin 736x122x1 13v7jq2 10.82.0.48 /plugins/servlet/stp/view/create-support-request/execute [support.tools.action.SupportToolsAction] Error creating or sending your support request:
    java.lang.ClassCastException: java.util.ArrayList cannot be cast to com.atlassian.support.tools.properties.PropertyStore
  2. When creating a Support ZIP, the file is created however the file structure is not correct.

    2012-07-01 05:53:04,910 http-60506-5 ERROR admin 353x759x1 dvoe2v 10.199.238.194 /plugins/servlet/stp/view/support-zip/execute [tools.salext.bundle.ApplicationPropertiesInfoBundle] Can't generate properties file.
    java.lang.ClassCastException: java.util.ArrayList cannot be cast to com.atlassian.support.tools.properties.PropertyStore
    

The following stack trace appears in the atlassian-jira.log for both errors:

java.lang.ClassCastException: java.util.ArrayList cannot be cast to com.atlassian.support.tools.properties.PropertyStore
	at com.atlassian.support.tools.salext.AbstractSupportApplicationInfo.loadStore(AbstractSupportApplicationInfo.java:427)
	at com.atlassian.support.tools.salext.AbstractSupportApplicationInfo.saveProperties(AbstractSupportApplicationInfo.java:397)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
	at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
	at $Proxy1334.saveProperties(Unknown Source)
	at com.atlassian.support.tools.salext.mail.AbstractMailUtility.sendSupportRequestMail(AbstractMailUtility.java:30)
	at com.atlassian.support.tools.request.CreateSupportRequestAction.execute(CreateSupportRequestAction.java:167)
	at com.atlassian.support.tools.SupportToolsViewServlet.displayResults(SupportToolsViewServlet.java:244)
	at com.atlassian.support.tools.SupportToolsViewServlet.doPost(SupportToolsViewServlet.java:95)
...

Cause

This is a reported bug in the Support Tools Plugin for 3.0.5, 3.0.6 & 3.0.7 under STP-158.

Resolution

The bug has been fixed in version 3.0.8 of the Support Tools Plugin. Please upgrade to the latest version using the UPM.


Last modified on Apr 15, 2019

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