Dashboard doesn't display anything
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
JIRA doesn't display anything on the dashboard. While troubleshooting with Firebug it displays Javascript errors with many undefined properties.
The following appears in the atlassian-jira.log:
1
2
3
4
5
6
Caused by: java.io.FileNotFoundException: /path/to/jira/home/tmp/webresources/67.cachedfile (No such file or directory)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:194)
at java.io.FileOutputStream.<init>(FileOutputStream.java:145)
at com.atlassian.plugin.cache.filecache.impl.CachedFile.streamToCache(CachedFile.java:122)
(...)Cause
JIRA has lost its webresources cache
Resolution
Shutdown JIRA;
Browse to $JIRA_HOME/tmp/webresources;
Remove all the content on it, if there's any;
Start JIRA;
The dashboard will work again and the Javascript errors will cease.
Was this helpful?