Error Encountered Creating HipChat Link
Symptoms
Connecting JIRA to HipChat Server results in the following error:
The following Exception appears in the atlassian-jira.log file:
2015-04-17 18:36:22,676 http-bio-8080-exec-9 WARN lcong 1116x173x1 922iup 10.241.226.16 /rest/hipchat/integration/latest/installation/complete [plugins.hipchat.rest.HipChatLinkResource] javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
com.sun.jersey.api.client.ClientHandlerException: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at com.sun.jersey.client.urlconnection.URLConnectionClientHandler.handle(URLConnectionClientHandler.java:149)
at com.sun.jersey.api.client.Client.handle(Client.java:648)
at com.sun.jersey.api.client.WebResource.handle(WebResource.java:670)
at com.sun.jersey.api.client.WebResource.access$200(WebResource.java:74)
at com.sun.jersey.api.client.WebResource$Builder.get(WebResource.java:503)
at com.atlassian.plugins.hipchat.admin.DefaultInstallationService.getInstallationInformation(DefaultInstallationService.java:315)
at com.atlassian.plugins.hipchat.admin.DefaultInstallationService.install(DefaultInstallationService.java:136)
at com.atlassian.plugins.hipchat.rest.HipChatLinkResource.completeInstallation(HipChatLinkResource.java:90) <+3>Cause
HipChat Server's SSL Certificate has not been imported into JIRA's Java truststore.
Resolution
Import the SSL Certificate of HipChat Server into JIRA's Java truststore and restart JIRA.
You can follow the directions detailed at Connecting to SSL services, importing HipChat's certificate in to JIRA's Java truststore.
Last modified on Mar 30, 2016
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