Error to load page when accessing JIRA with IE

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Symptoms

This issue is not caused by JIRA itself, it's an environmental issue and only occurs on IE, other browsers work correctly. This error can occur while executing a variety of operations on JIRA. IE loads the page, but inform that it has errors. See this screenshot:

This is an example of error message after expanding the notification icon:

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; W-XP; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E; W-XP)
Timestamp: Wed, 22 Aug 2012 09:26:55 UTC

Message: Permission denied
Line: 17
Char: 1561
Code: 0
URI: http://localhost:8090/s/en_US-8v39tm/768/3/cedf613166363ed524014505ece04bb1/_/download/contextbatch/js/gh-rapid/batch.js

Cause

There can be more than one cause to this issue, such as proxy and IE configuration.

Resolution

Each cause has its resolution, bellow you can see the resolution of each situation:

  1. Internet Explorer settings:
    • You can reset the Internet Explorer settings, but when it is not possible, alternatively, you can run this command line argument to execute IE without extentions iexplore.exe -extoff
    • Internet Explorer has a known issue while evaluating Internet security zones when there is a proxy involved.
    • Compatibility View is not supported, ensure that this setting is unchecked.
      (info) Note: Some IE settings can be associated to Group Policies (GPO) and may be forced in the network domain.
  2. Proxy settings:
    • The proxy may be configured to block JavaScripts. You can confirm that it is the problem bypassing the proxy, using http://<JIRA_server_ip_address>:<port> instead of the proxied address.
Last modified on Nov 2, 2018

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