Exception when applying Auto Look and Feel

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Symptoms

  • Upload a Logo into JIRA
  • Attempt to apply the "Auto Look and Feel" feature
    • that is: Clicking on "To apply a color scheme that matches your logo, click here."
  • Browser exception

The following appears in the atlassian-jira.log:

2013-05-30 09:42:10,432 http-bio-127.0.0.1-18000-exec-16 ERROR      [500ErrorPage.jsp] Exception caught in 500 page javax.imageio.IIOException: Can't get input stream from URL!
java.lang.RuntimeException: javax.imageio.IIOException: Can't get input stream from URL!
	at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.getLogoInfo(AutoLookAndFeelManager.java:245)
	at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.generateFromLogo(AutoLookAndFeelManager.java:53)
	at com.atlassian.jira.lookandfeel.EditLookAndFeel.doAutoUpdateColors(EditLookAndFeel.java:368)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
	at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
...
...
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at sun.security.validator.PKIXValidator.doBuild(Unknown Source)
	at sun.security.validator.PKIXValidator.engineValidate(Unknown Source)
	at sun.security.validator.Validator.validate(Unknown Source)
	at sun.security.ssl.X509TrustManagerImpl.validate(Unknown Source)
	at sun.security.ssl.X509TrustManagerImpl.checkTrusted(Unknown Source)
	at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source)
	... 208 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(Unknown Source)
	at java.security.cert.CertPathBuilder.build(Unknown Source)
	... 214 more

or

2013-05-30 17:25:04,734 http-bio-8080-exec-16 ERROR      [500ErrorPage.jsp] Exception caught in 500 page javax.imageio.IIOException: Can't get input stream from URL!
java.lang.RuntimeException: javax.imageio.IIOException: Can't get input stream from URL!
        at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.getLogoInfo(AutoLookAndFeelManager.java:245)
        at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.generateFromLogo(AutoLookAndFeelManager.java:53)
        at com.atlassian.jira.lookandfeel.EditLookAndFeel.doAutoUpdateColors(EditLookAndFeel.java:368)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)  <+1> (DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
        at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)  <+2> (ActionSupport.java:433) (ActionSupport.java:157)
...
...
Caused by: java.net.ConnectException: Connection refused
        at java.net.PlainSocketImpl.socketConnect(Native Method)
        at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
        at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)
        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:432)
        at java.net.Socket.connect(Socket.java:529)
        at java.net.Socket.connect(Socket.java:478)
        at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:388)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:523)


Cause

The "Auto Look and Feel" functionality uses the defined Base URL for reference.  An invalid URL or an URL that cannot be access results in error.   See bug report here:

Resolution

Check the Base URL
  • JIRA Administration > System > General Configuration > Base URL
  • Ensure that the defined URL is correct and valid
  • If not update it to the proper URL
If using SSL and Base URL is correct
  • In this case, you will be SSL related errors within the logs

  • Double check your SSL configurations and ensure that you have a certificate properly installed into the Java environment.

Last modified on Mar 6, 2025

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