How to disable keyboard shortcuts in Jira
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Please that this knowledge article is only valid for Jira Server/Data Center.
If you are trying to disable keyboard shortcuts in Jira Cloud, please refer to the section Turn off keyboard shortcuts of the Jira Cloud documentation Use keyboard shortcuts.
Summary
Jira has standard keyboard shortcuts, as described on: Using Keyboard Shortcuts. Users sometimes want these shortcuts disabled, either at a user level or a global level (all users).
Solution
Disable at the global level
- Stop Jira.
- Create or edit your existing
jira-config.propertiesin your Jira home directory. Add the following line to the file:
user.keyboard.shortcuts.disabled = true- Restart Jira.
Please note this will also impact the Administration Quick Search 'g' + 'g' feature.
Disable at the user level
- Click on your avatar on the top right corner of the Jira UI, and click on profile.
- Scroll down to the preferences section, and click on the pencil (edit) icon next to it. You'll see a pop-up window where you can enable or disable the keyboard shortcuts setting.
- After you select disabled (or enabled if you wish to re-enable the keyboard shortcuts), click on the update button to save the change.