Internal Server Error when accessing JIRA Agile board in Work mode
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When attempting to access Work mode on a JIRA Agile board you are getting an Internal Server Error in response.
The following appears in the atlassian-jira.log:
2015-01-29 17:08:56,714 ajp-bio-8009-exec-3 ERROR xxxxxx 1028x81799x3 xxxxxx 192.168.1.1 /rest/greenhopper/1.0/xboard/work/allData.json [web.rapid.work.WorkResource] Unable to complete GreenHopper REST method
java.lang.IllegalArgumentException: The datetime zone id 'GMT-07:00' is not recognised
at org.joda.time.DateTimeZone.forID(DateTimeZone.java:224)
at com.atlassian.greenhopper.service.sprint.SprintTimeRemainingServiceImpl.getSprintTimeRemaining(SprintTimeRemainingServiceImpl.java:37)
at com.atlassian.greenhopper.web.rapid.sprint.SprintEditEntryTransformer.transform(SprintEditEntryTransformer.java:75)
at com.atlassian.greenhopper.web.rapid.sprint.SprintEditEntryTransformer.transform(SprintEditEntryTransformer.java:19)
at com.atlassian.greenhopper.util.Transformer.apply(Transformer.java:16)
at com.atlassian.greenhopper.util.Transformer.apply(Transformer.java:29)
at com.atlassian.greenhopper.web.rapid.work.WorkDataFactory.loadOpenSprintsData(WorkDataFactory.java:313)
at com.atlassian.greenhopper.web.rapid.work.WorkDataFactory.getAllData(WorkDataFactory.java:186)
at com.atlassian.greenhopper.web.rapid.work.WorkResource$1.call(WorkResource.java:73)
at com.atlassian.greenhopper.web.rapid.work.WorkResource$1.call(WorkResource.java:62)
at com.atlassian.greenhopper.web.util.RestCall.response(RestCall.java:42)
at com.atlassian.greenhopper.web.AbstractResource.createResponse(AbstractResource.java:100)
at com.atlassian.greenhopper.web.AbstractResource.response(AbstractResource.java:81)
at com.atlassian.greenhopper.web.rapid.work.WorkResource.getPoolData(WorkResource.java:61)
at sun.reflect.GeneratedMethodAccessor357.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
Cause
An invalid timezone is set in JIRA, causing an IllegalArgumentException.
Resolution
- Change the timezone in JIRA when Configuring JIRA Options
Alternatively, set the timezone in a Java argument by adding
-Duser.timezone=<YourTimeZone>to the JVM arguments. See Setting Properties and Options on Startup on how to do that. This option requires an application restart.