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Symptoms

When accessing Issues >> Manage using Internet Explorer 8, a message appears "the script is unresponsive."

Cause

One potential cause is there are a lot of filters to be loaded and the script /secure/ManageFilters.jspa takes enough time for Internet Explorer 8 consider it as unresponsive.

Resolution

There are two known methods to resolve this:

  • Remove some filters of the selected tab (like favourites) reducing the work charge of /secure/ManageFilters.jspa script.
  • Download and install Microsoft's patch to increase script execution timeout and improve the performance of IE8 when executing scripts.

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