Internet Explorer unable to open or save office document when using SSL

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

An error message pop up when try to download office document such as (.doc file, .xls file, .ppt file, and so on):

Cause

Internet Explorer must save the file to the local cache directory and ask the associated application to load the file by using IPersistFile::Load. If the file is not stored to disk, this operation fails. More detailed explanation and information are available in the Microsoft KB article

Workaround

  1. In Internet Explorer, open Tools > Internet Option > Advanced tab > Security section
  2. Uncheck the option Do not save encrypted pages to disk if it has been checked

Resolution

  1. Proceed to your JIRA directory and look for context.xml under $jira-install/conf/context.xml
  2. Inside the Context tag, add the following:

    context
    <Valve className="org.apache.catalina.authenticator.BasicAuthenticator" disableProxyCaching="false" />


  3. Save the context.xml.
  4. Restart JIRA.

 

 

Last modified on Feb 23, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.