JIRA Agile Server Knowledge Base Archive
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- User Management and Login Issues Troubleshooting
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- Requesting Support for External User Management
- User management features are missing from Admin Console
- Unable to Create Issues from Email or View Users in 'Manage Users' Due to Users with the Same Name
- 'Unrecognised user management configuration can not be upgraded' When Upgrading to Confluence 3.5 Due to User Management Configuration
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
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Last modified on Jan 13, 2025
In this section
- When I edit or transition an issue, the issue history records an edit to the Sprint field
- Detected an error (BundleException) enabling the plugin 'com.pyxis.greenhopper.jira'
- Filter Not Listed In JIRA Filter Box When Adding/Modifying Context In Classic Boards
- Continuous hour glass spinning on edit of classic Scrum project templates
- NullPointerException is Thrown on Task Board when Missing Full Name on User
- JIRA Agile Crashes with "divide by zero" Error Message only when accessing the task board
- Sub-tasks are not Correctly Associated with Parent Issues in Jira Data Center
- Cannot read property 'DEF_DATE_FORMAT' of undefined when Viewing Rapid Board
- $ is not a function error thrown by browser
- Agile Boards Unavailable in JIRA Agile After User or Filter Deletion
- Changing a Rapid Board Rank field
- Error: The issue no longer exists in JIRA Agile
- JIRA Agile appears to calculate Story Points inaccurately if changed during a Sprint.
- JIRA Agile Board Error Invalid numeric type
- JIRA Agile boards not displaying scroll bar
- JIRA Agile Exception Occurs due to Third-Party Plugin
- Edit of an issue throws Uncaught TypeError error in Jira server
- JIRA Agile throws Internal Server Error when trying to Manage Boards
- Plan Mode does not display
- Cannot create Rapid Board with 'ERROR: relation "public.AO_60DB71_RAPIDVIEW_ID_seq" does not exist'
- Erroneous error ${action.projectConfig.getCardColor($type)} is not a valid reference
- Configurable Card Colours for Issue Parameter Visibility
- Error while creating Scrum Board sample data
- How to get accents to work on Rapid Board quick filters
- Getting error while migrating the scrum board in Plan mode
- Issue ranking not working on a Kanban board
- Removing Issue from Running Sprint in the Rapid Board results in Bad Request
- Scrum boards are currently unavailable. An administrator must perform a re-index before you can use Scrum board functionality.
- Sprint Disappears
- Sprints are Greyed out in Planning Mode
- Unable to access Planning mode due to at com.atlassian.greenhopper.service.rapid.RapidViewClauseServiceImpl.getPlanModeClause
- Unable to access Scrum Board due to corrupted index
- Unable to create board in JIRA Agile
- Unassigned issues doesn't follow the swimlane configuration
- UndeclaredThrowableException while Clicking Issues Navigation Menu in JIRA
- urchin Tracker is not defined in JIRA Agile
- JIRA Agile disabled with the error License is for an older version and maintenance has expired
- Error when access into Planning Board and Task Board
- Locate Version Hierarchy in JIRA Database
- JIRA Import Fails with ORA-02298 Parent Keys Not Found
- Configuring MySQL 5.7 Database with JIRA 7.2.x or below throws 'Error connecting to database Unknown system variable 'storage_engine' error
- Inconsistent structure in Rank table
- Lucene Index vs. Rank Index
- Rank field migration explained
- The tail end of the JIRA Agile (GreenHopper) Global Rank is missing only
- Axis of Burndown Chart displaying irregular dates
- Burndown Charts and Timestamps are Incorrect after Restoring XML Backup
- Negative remaining value on Burndown chart
- Error after Removing Subtask in JIRA Iframe
- Unable to log time in JIRA Agile
- Planning Board is Slow when using Classic Boards in JIRA Agile
- Scrum Boards Fail to Open With Re-Indexing Error
- Team Effort does not match Total Time Spent in Burndown Chart
- Time Spent Field in Burndown Chart Is Incorrect
- "Epic with name 'xxxx' is not unique" error when trying to add an issue to an epic
- Advanced search for has epic link type fails in Jira server
- Jira Board Displaying Epics with "Done" Status
- Epic Tag or Label is missing on Sprint board
- Fields missing from JQL auto complete due to missing customfieldsearcherkey
- Reindexing fails with expected exactly 2 rows error in Jira server
- Could not Prioritize Backlog due to Global Rank being set for Specific Project(s) Only
- JIRA Agile Operations fail due to Sanity check for setting nextId of issue
- Reboot causes all ranking in JIRA Agile to be lost
- Sorting by Rank does not show expected values
- LexoRank balancing or manual ranking of issues fails in Jira
- ORA-01031 Insufficient Privileges Error when using JIRA Agile
- Custom Template Lost after upgrade to JIRA Agile 5.5 and above
- Hit into an error message when access to a board after upgraded JIRA Agile from 6.4.x to 6.6.x
- Internal Server Error when trying to access JIRA Agile after Upgrade
- JIRA Agile Upgrade Fails with a NullPointerException
- StatisticsFieldAO for foreign key RAPID_VIEW_ID
- User unable to create project and board in Getting Started page
- Using JIRA Agile Generates a java.lang.IncompatibleClassChangeError
- Drag and drop is not working due to plugin reloadibility problem
- JIRA Agile upgrade fail due to parse error
- JIRA Agile Upgrade is not Working due to Duplicate plugin found error
- Sprints Disappeared After The Upgrade Troubleshooting Guide
- Upgrading to JIRA Agile 6.3.2 breaks JIRA Agile
- Installation Failed with 'Unable to enable web fragment' Error
- JIRA Agile 6.2 not compatible with JIRA 5.0
- Exception is thrown when creating projects based on JIRA Agile templates
- JIRA Agile Project Template Throws Error ' Invocation of method 'getFlagField' '
- JIRA Agile Upgrade Hangs During Upgrading shared contexts of project
- Epic panel is empty and Epic is listed in the Backlog
- IndexOutOfBoundsException error at JIRA Agile installation or upgrade
- Internal Server Error message is displayed when clicking on the Agile menu
- Unable to delete Non-Working Day
- Cannot read property 'text' of undefined
- Clear Sprint information when cloning JIRA issue
- How to remove mistyped Estimate
- Internal Server Error is thrown when accessing GreenHopper Scrum Board
- JIRA Agile unavailable due to upgrade task not completing
- method 'getSidebarHtml' java.lang.NoSuchMethodError when accessing JIRA Agile
- NullPointerException When Trying to Access JIRA Agile Classic Boards
- Rank is not working
- Rank operations in JIRA Agile via REST fails with 500 Internal Server Error
- Starting Sprint results in date exception
- Unable to manage sprint due to the error 'Project Administrator permissions are required'
- How to change the RANK column in the AO_60DB71_LEXORANK table to the correct collation
- How to track epics in the control chart
- Unable to rank issues after upgrading Jira Software
- Error thrown when accessing or creating JIRA Agile board due to Dead References on Cascading Select custom field
- Installing JIRA Agile gives Error message "JIRA Agile is currently unavailable. This might be because an upgrade task has failed to run or has not not yet completed"
- Agile board throws "Exception: TypeError: AJS.HelpTip is undefined"
- Accessing Jira Agile Board Configuration throws Exception: Uncaught TypeError: Cannot read property 'regionKey' of undefined
- Multiple Active Sprints in Agile Scrum Board when the Parallel Sprint option is disabled
- How to disable Jira feedback button
- Internal Server Error when accessing JIRA Agile board in Work mode
- Several actions such as issue ranking, move, export are failing
- Error in Agile Scrum Board
- Scope Change Warning
- Workflow Action Invalid error thrown when moving an issue between columns on JIRA Agile Board
- JIRA Agile throws object is null or undefined when loading the Getting Started page
- How the JIRA Software Retrospective time pop-up works
- JIRA Agile Fails to Upgrade when running JIRA with Java Version 6
- Sprint Marker Migration Fails after Upgrade due to invalid number error
- Side bar tips keep showing up for one user
- Agile License Fails Due to Proxy
- "IllegalArgumentException: Passed List had more than one value." when attempting to edit an Agile Board's filter
- ArrayIndexOutOfBoundsException error when creating a new board using Oracle
- Exception: TypeError: d is null
- IE 11 Drag & drop causes browser to crash
- Flagged issues do not get marked as flagged in JIRA Agile boards
- Kanban boards are slow to load in Jira Software
- Jira Software throws UI error when ranking issues on boards
- Cards in Work Mode Covered by Assignee Name
- Upgrade with MySQL fails
- Unable to create board in Greenhopper
- Unexpected error decoding stored license for 'com.pyxis.greenhopper.jira'
- Jira Server or Data Center throws NullPointerException when Epic Link is corrupted
- JIRA Agile fails to load due to Permission Denied
- Could not find a Custom Field Configuration for field 'customfield_xxx', all projects and issue type 'x' -- therefore cannot find the Option for 'Done' epics.
- Agile Version Report - An internal error occurred when requesting resource
- HowTo: Show Rapid Boards prior to Login
- Accidental changes to Story Points estimates cause spikes in the Agile Reports
Related content
- User does not exist error when trying to edit or delete a user
- Filtering users in the User Management page returns an error in Jira Data Center
- Migrating to Hibernate User Management Failed with JasperException
- User Management and Login Issues Troubleshooting
- ERRORS "at com.cenqua.fisheye.user.UserLogin.<init>" after migrating your users to LDAP User Management
- User Management Operations Fail with com.opensymphony.user.ImmutableException
- Requesting Support for External User Management
- User management features are missing from Admin Console
- Unable to Create Issues from Email or View Users in 'Manage Users' Due to Users with the Same Name
- 'Unrecognised user management configuration can not be upgraded' When Upgrading to Confluence 3.5 Due to User Management Configuration
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