JIRA 7 has landed! Are you an existing JIRA user with questions about upgrading? Visit the Migration Hub for information about upgrading to new JIRA applications

Skip to end of metadata
Go to start of metadata


JIRA cannot create users in Crowd. Other problems in the interaction between JIRA and Crowd are also likely caused by this problem.


Wrong version of the crowd-integration-client jar file in the lib directory. Also, it could be more than one crowd-integration-client jar in that directory.


Make sure the lib directory includes only the client jar file that matches your Crowd version.

Help us improve!
Is this article helpful?
Is it well written?
Is the content complete?

1 Comment

  1. Can you elaborate on what the filename of this jar is?  There are two that might match:

    • crowd-integration-client-rest-*.jar

    • crowd-integration-client-common-*.jar

    Secondly, JIRA 6.2.1 seems to come with the 2.8.0-OD-4 version of these jar files.  Are you suggesting we downgrade?  If so, then maybe you could link to a document that provides instructions on what jars to replace.  Thanks.