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Symptoms

After configuring osuser.xml with values taken from a successful test from the LDAP configuration wizard, JIRA will not start. Logs contain errors like:

Cause

There is an & or illegal character, likely in the password.

Resolution

Remove any non-alphanumeric characters from the password or other fields.

(info) Please see our Troubleshooting LDAP User Management documentation for further assistance with diagnosing LDAP problems.

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