JIRA Issue Key Hyperlinking is not Working
Symptoms
JIRA issue key hyperlinking is not working, ie JRA-1234 does not turn into a hyperlink like JRA-1234. For example:
Nothing appears in the atlassian-jira.log.
Cause
The matching is done with regular expressions, subsequently if the jira.projectkey.pattern does not match the pattern of the project keys, the links will not be made. This is caused by the jira.projectkey.pattern being incorrect. Additionally, there is a known bug that can cause this behaviour - - JRA-34892Getting issue details... STATUS .
Resolution
Update the jira.projectkey.pattern as per Changing the Project Key Format so that it matches the correct regular expression. The default is ([A-Z][A-Z]+)
. If the regex is valid, it may be this bug:
-
JRA-34892Getting issue details...
STATUS
. Trying alternative regex such as in the example can workaround this.