JIRA 7 has landed! Are you an existing JIRA user with questions about upgrading? Visit the Migration Hub for information about upgrading to new JIRA applications

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This Knowledge Base provides troubleshooting and how-to articles on the different JIRA applications.

JIRA Application Administration Knowledge Base

JIRA Application Server Install and Setup Knowledge Base

JIRA Application Server User Management Knowledge Base

Looking for documentation for JIRA 6 or earlier? Try the following:

Pre JIRA7 - JIRA Agile Knowledge Base
Pre JIRA7 - JIRA Knowledge Base


JIRA Hot Issues


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Page: 'Passed List Had More Than One Value' when click on project's permission / missing project permission Page: "JIRA Issues Macro: JIRA project does not exist or you do not have permission to view it." is thrown on Confluence page Page: Accessing JIRA Agile classic board throws null pointer exception Page: After deleting Applink connection, the username and password is shown in systemproperties Page: After upgrading to JIRA 7.0.9 (or above) the new application link screen is not showing up Page: Agile: No signature of method: when opening agile board Page: Agile reports data mismatch after migration Page: Anonymous User does not have Access to JIRA Agile Features after Upgrade to JIRA 7 Page: Board tab in JIRA missing JIRA Software Application Page: Calendar 2016 doesn't show correct week information Page: Cannot add Card Color, create new filter in Agile Page: Cannot create issue in JIRA Page: Cant start JIRA after upgrade to JIRA 7 Page: Change week number in JIRA's Calendar Page: Create a Perforce Job when creating a JIRA issue Page: Download Jira Source Code Page: Entering and Exiting Daylight Saving (DST) in JIRA Page: Gadget cannot load properly in Chrome Browser Page: Gadget showing Sum of Issues with Priority Critical and Blocker Page: How to configure JIRA server applications for Security Best Practices Page: Japanese and Russian Characters not showing when defining quickfilters Page: JIRA Agile error - Uncaught TypeError: Cannot read property 'substr' of undefined Page: JIRA Gadget Missing Page: JIRA Mail Handler stuck and Quartz Scheduler stops working Page: JIRA Restart after restoring data throws "java.lang.NoClassDefFoundError: javax/xml/bind/DatatypeConverter" Page: JIRA Software , update or upgrade using the installer? Page: JUnit Parser task in Bamboo shows 'Failed to parse test result file' error when parsing test results file Page: NullPointerException while viewing workflow scheme with draft Page: Project Import completed with error: Unable to create issue due to Field Required Validator on target workflow Page: Project Lead cannot be altered for a specific project for JIRA 7 Page: Renaming Portfolio issue types Page: REST API calls with User-Agent header are treated as CORS Page: Server has a weak ephemeral Diffie-Hellman public key message in browser Page: Set Default Access for new member in JIRA 7 Page: Troubleshooting JIRA Service Desk Incoming Mail Page: Unable to add external directory user to local group Page: Unable to create new project, can't assign default permission scheme Page: Unable to set JIRA Agile board as home page Page: Unable to start JIRA 7 after upgrade from JIRA 6.x Page: Unable to transition issue or move issue to another swimlane after migration/upgrade Page: Unable to upgrade JIRA: Exception thrown during upgrade: java.lang.NullPointerException Page: Unexpected exception during JIRA startup. This JIRA instance will not be able to recover. Please check the logs for details Page: Upgrade Fails Due to Previously Failed Upgrade Attempt on Same JIRA Instance Page: Upgrade to JIRA 7 failed due to java.lang.OutOfMemoryError at the time of Active Objects Backup Page: UPM Does Not Show Any addons Page: Wiki Toolbar is not visible in Comment field Page: Workflow transitions or create issue failing due to missing class 'com.atlassian.labs.jira.workflow.HipChatPostFunction'