JIRA Requires Duplicate Logins when Selecting Items from a Gadget or the Activity Stream Due to Server Base URL

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Symptoms

JIRA seems to require duplicate logins when clicking on items in the Activity Stream.

Diagnosis

Check the server base URL in Configuring JIRA Options, and confirm that it matches the Server Base URL rendered in the Activity Stream Gadget.

Cause

There is a mismatch in the server base URL from how the activity stream gadget was configured and the server. It's possible that a user is logging in using an alias for JIRA.

Resolution

Make sure the user is logging in from the standard server base URL, not an alias.


















Last modified on Sep 22, 2021

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