JIRA Subversion Plugin Throws Error: Name or service not known

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Symptoms

JIRA Subversion plugin did not synchronised. The following appears in the atlassian-jira.log:

ServiceRunner    com.atlassian.jira.plugin.ext.subversion.revisions.scheduling.UpdateIndexMonitorI         mpl:job [plugin.ext.subversion.SubversionManagerImpl] Connection to Subversion repository svn://subversion_server/var/opt/svnvis/ failed: org.tmatesoft.svn         .core.SVNException: svn: E210003: Unknown host subversion_server : Name or service not known
org.tmatesoft.svn.core.SVNException: svn: E210003: Unknown host subversion_server: Name or service not known
        at org.tmatesoft.svn.core.internal.wc.SVNErrorManager.error(SVNErrorManager.java:85)

...
Caused by: java.net.UnknownHostException: subversion_server: Name or service not known

Diagnosis

Ping the Subversion Server from JIRA server to check if JIRA server can reach or resolve the Subversion's server name.

Cause

Error code E210003 means that the JIRA server  cannot resolve the Subversion server hostname.

Resolution

 

  • fix the DNS to resolve the Subversion server name OR

  • add subversion server as below:

    <ip address>  subversion_server_name

    In either of the following:

    • Unix /etc/hosts
    • Windows  \windows\system32\drivers\etc
Last modified on Mar 30, 2016

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