JIRA Unable to Startup After Migration or Upgrade

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Symptoms

  1. Jira unable to startup.

The following appears in the atlassian-jira.log:

__ Plugin System Started _________________
2012-04-12 17:00:22,233 main ERROR      [atlassian.jira.upgrade.ConsistencyCheckImpl] Exception during consistency check: java.lang.LinkageError: loader constraint violation: loader (instance of org/apache/felix/framework/ModuleImpl$ModuleClassLoader) previously initiated loading for a different type with name "javax/mail/Message"
java.lang.LinkageError: loader constraint violation: loader (instance of org/apache/felix/framework/ModuleImpl$ModuleClassLoader) previously initiated loading for a different type with name "javax/mail/Message"

Cause

Possibility caused by incompatibility plugins after upgrade or migrate to higher versions

Workaround

  1. Go to this directory: $JIRA_HOME/plugins/installed-plugins
  2. Remove or move the incompatible plugin that doesn't fit with the current JIRA version. You can check the compatibility list at Atlassian Plugins Exchange
  3. Restart JIRA.

Last modified on Mar 30, 2016

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