JIRA fails to start : Invalid complete key specified
Symptoms
The following appears in the atlassian-jira.log:
2012-08-22 11:09:45,294 main FATAL [atlassian.jira.upgrade.PluginSystemLauncher] A fatal error occured during initialisation. JIRA has been locked.
com.atlassian.jira.InfrastructureException: Error occurred while starting Plugin Manager. Invalid complete key specified: com.xxxxxxx<Plugin-key>:
at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:673)
at com.atlassian.jira.ComponentManager.startJIRA(ComponentManager.java:216)
at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:209)
at com.atlassian.jira.ComponentManager.start(ComponentManager.java:194)
Diagnosis
Check for the plugin key if there was some development going on the instance with respect to the plugin.
Cause
There are some changes made to the custom plugin that are causing JIRA to be locked and hence it does not start.
Resolution
- Please remove the plugin jar manually from the file system
- After this, remove the .bundled-plugins and .osgi-plugins directories found in the <JIRA-Home>/plugins folder
- Restart JIRA.
Last modified on Mar 30, 2016
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