JIRA is Unable to Synchronise with LDAP or Crowd
Symptoms
Attempting to synchronised JIRA with LDAP or Crowd does not work and there does not appear to be errors in the logs around the time of synchronisation.
If you click synchronize we will see "Last synchronised at {lastStartTime} 0s".
The following appears in the atlassian-jira.log when JIRA is starting up:
2014-07-20 17:17:27,349 atlassian-scheduler-quartz1.clustered_QuartzSchedulerThread ERROR [org.quartz.core.ErrorLogger] An error occured while scanning for the next trigger to fire.
org.quartz.JobPersistenceException: Couldn't acquire next trigger: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'OPTION SQL_SELECT_LIMIT=5' at line 1 [See nested exception: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'OPTION SQL_SELECT_LIMIT=5' at line 1]
at org.quartz.impl.jdbcjobstore.JobStoreSupport.acquireNextTrigger(JobStoreSupport.java:2814)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$36.execute(JobStoreSupport.java:2757)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.executeInNonManagedTXLock(JobStoreSupport.java:3788)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.acquireNextTrigger(JobStoreSupport.java:2753)
at org.quartz.core.QuartzSchedulerThread.run(QuartzSchedulerThread.java:263)
Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'OPTION SQL_SELECT_LIMIT=5' at line 1
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at com.mysql.jdbc.Util.handleNewInstance(Util.java:406)
at com.mysql.jdbc.Util.getInstance(Util.java:381)
at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:1030)
at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:956)
at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3558)
at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3490)
at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1959)
at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2109)
at com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2642)
at com.mysql.jdbc.StatementImpl.executeSimpleNonQuery(StatementImpl.java:1544)
at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:2215)
at org.apache.commons.dbcp.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:96)
at org.apache.commons.dbcp.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:96)
at org.quartz.impl.jdbcjobstore.StdJDBCDelegate.selectTriggerToAcquire(StdJDBCDelegate.java:2921)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.acquireNextTrigger(JobStoreSupport.java:2771)
... 4 more
Diagnosis
- JIRA is running on MySQL 5.6.
- The MySQL driver is relatively old (in this example it was 5.1.10).
Cause
The MySQL driver is out of date. MySQL 5.6 deprecated the OPTION SQL_SELECT_LIMIT and using an incompatible driver is known to cause this problem.
Resolution
- Download the most up-to-date driver from http://dev.mysql.com/downloads/connector/j.
- Replace the MySQL driver in
$JIRA_INSTALL/libwith the later version. - Restart JIRA.
- Verify that sync works.
Last modified on Apr 7, 2016
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