LDAP sync fails with Request cancelled
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
LDAP synchronisation fails
The following appears in the
atlassian-jira.log:
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2012-06-11 11:17:33,794 QuartzWorker-0 ERROR ServiceRunner [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [ 10000 ].
com.atlassian.crowd.exception.OperationFailedException: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.CommunicationException: Request: 2 cancelled; nested exception is javax.naming.CommunicationException: Request: 2 cancelled; remaining name 'dc=test,dc=com'
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllGroups(UsnChangedCacheRefresher.java:299)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:40)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAll(UsnChangedCacheRefresher.java:223)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:619)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:63)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJob.execute(DirectoryPollerJob.java:34)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.CommunicationException: Request: 2 cancelled; nested exception is javax.naming.CommunicationException: Request: 2 cancelled; remaining name 'dc=test,dc=com'
at java.util.concurrent.FutureTask$Sync.innerGet(FutureTask.java:222)
at java.util.concurrent.FutureTask.get(FutureTask.java:83)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllGroups(UsnChangedCacheRefresher.java:280)
... 9 more
Caused by: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.CommunicationException: Request: 2 cancelled; nested exception is javax.naming.CommunicationException: Request: 2 cancelled; remaining name 'dc=test,dc=com'
at com.atlassian.crowd.directory.SpringLDAPConnector.pageSearchResults(SpringLDAPConnector.java:366)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:399)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntities(SpringLDAPConnector.java:384)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchGroupObjectsOfSpecifiedGroupType(SpringLDAPConnector.java:1078)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchGroupObjects(SpringLDAPConnector.java:1126)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchGroups(SpringLDAPConnector.java:1135)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher$2.call(UsnChangedCacheRefresher.java:194)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher$2.call(UsnChangedCacheRefresher.java:189)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
at java.util.concurrent.FutureTask.run(FutureTask.java:138)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
Caused by: org.springframework.ldap.CommunicationException: Request: 2 cancelled; nested exception is javax.naming.CommunicationException: Request: 2 cancelled; remaining name 'dc=test,dc=com'
at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:98)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:319)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:237)
at com.atlassian.crowd.directory.ldap.LdapTemplateWithClassLoaderWrapper$4.call(LdapTemplateWithClassLoaderWrapper.java:88)
at com.atlassian.crowd.directory.ldap.LdapTemplateWithClassLoaderWrapper$4.call(LdapTemplateWithClassLoaderWrapper.java:85)
at com.atlassian.crowd.directory.ldap.LdapTemplateWithClassLoaderWrapper.invokeWithContextClassLoader(LdapTemplateWithClassLoaderWrapper.java:43)
at com.atlassian.crowd.directory.ldap.LdapTemplateWithClassLoaderWrapper.search(LdapTemplateWithClassLoaderWrapper.java:85)
at com.atlassian.crowd.directory.SpringLDAPConnector.pageSearchResults(SpringLDAPConnector.java:333)
... 12 more
Caused by: javax.naming.CommunicationException: Request: 2 cancelled; remaining name 'dc=test,dc=com'
at com.sun.jndi.ldap.LdapRequest.getReplyBer(LdapRequest.java:60)
at com.sun.jndi.ldap.Connection.readReply(Connection.java:414)
at com.sun.jndi.ldap.LdapClient.getSearchReply(LdapClient.java:611)
at com.sun.jndi.ldap.LdapClient.search(LdapClient.java:534)
at com.sun.jndi.ldap.LdapCtx.doSearch(LdapCtx.java:1962)
at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1824)
at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:1749)
at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(ComponentDirContext.java:368)
at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:338)
at javax.naming.directory.InitialDirContext.search(InitialDirContext.java:257)
at sun.reflect.GeneratedMethodAccessor1265.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.ldap.transaction.compensating.manager.TransactionAwareDirContextInvocationHandler.invoke(TransactionAwareDirContextInvocationHandler.java:92)
at $Proxy1502.search(Unknown Source)
at org.springframework.ldap.core.LdapTemplate$3.executeSearch(LdapTemplate.java:231)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:293)
... 18 more
Cause
This error occurs when a filter request is made to the LDAP server with bad syntax.
Example:
Problem filter:
1Group Object Filter = (objectCategory=Group)(cn=jiragroups)Should be:
1Group Object Filter = (&(objectCategory=Group)(cn=jiragroups))
Resolution
Edit your LDAP directory configuration within JIRA
Check your filter configurations for both the Users Schema and Groups Schema
ℹ️Please see our Troubleshooting LDAP User Management documentation for further assistance with diagnosing LDAP problems.
Updated on April 8, 2025
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