Symptoms

Running JIRA's LDAP test is successful with no errors, but attempting to log into JIRA with LDAP user still fails:

No errors appear in logs, other than the typical login failure

Diagnosis

JIRA was also configured for SSO with Crowd.  This means the seraph-config.xml file has been modified.

Cause

When JIRA is configured for SSO with Crowd, other directories will no longer be able to authenticate into JIRA, see here:

• https://confluence.atlassian.com/display/CROWD/Integrating+Crowd+with+Atlassian+JIRA#IntegratingCrowdwithAtlassianJIRA-2.2ConfigureJIRAtouseCrowd'sAuthenticatortoenableSSO(Optional)

Resolution

Disable SSO

• revert the modifications to the seraph-config.xml

• Uncomment this line:

  <!--<authenticator class="com.atlassian.jira.security.login.JiraSeraphAuthenticator"/>–>

• Comment out this line:

  <authenticator class="com.atlassian.jira.security.login.SSOSeraphAuthenticator"/>

  Note that this will disable SSO for JIRA, but still allow for users to authenticate through Crowd.