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Symptoms

After login credentials are entered, the user is presented with the login screen in a loop. Administrators can log in, but are presented with the login screen during normal JIRA usage.

Cause

There are no groups in the JIRA Users global permission. This is spearate from the jira-users group.

Resolution

Log in as an administrator and add a group to the JIRA Users global permission. See Managing Global Permissions for details.

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