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Symptoms

  1. Mail Queue never flushes.  A manual flush is required.
  2. Mail queue service is configure to flush every 2 minutes, but it flushes only after very long time. e.g. every 75 minutes
  3. There are strange jumps back and forth in the system time recorded ( refer to log below)

The following appears in the atlassian-jira.log ( with mail debugging enabled ) :

Cause

  • The system time on the server where JIRA is installed is synching with an internet time server. This typically causes the system time to change regularly.
  • If JIRA is executing within a Virtual Machine using RHEL, there is a known bug in the Redhat kernel which can generate a "time jump".  Accessing the time kernel API can cause this problem.

Resolution

  1. Disable time synchronization with time server.
  2. If this is occurring within RHEL, please contact RHEL support regarding bug 637069.

  3. If you're running JIRA inside a VMWare VM, please see this KB article for further information on a resolution.
(info) Please refer to JRA-25836 - Mails are not sent after upgrade from 4.4 to 4.4.1 on Redhat in a Virtual Machine Resolved for more information.

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