Missing 'Plugins' Link in Administration Console

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

The 'Plugins' link (Administration -> System -> Plugins) is missing after upgrading to 4.3 or later version.

Cause

The cause is a known bug that has been fixed in JIRA 5.0.5,  JRA-24218 - Getting issue details... STATUS

JIRA 4.3+ bundles the Universal Plugin Manager and uses it to manage all bundled and extension plugins. Normally, we may see the above scenario when one has installed and disabled UPM Plugin in the old JIRA instance (before 4.3) and then upgraded to 4.3 or a later version.

Workaround

Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.

  1. Stop JIRA.
  2. Run the following SQL against the JIRA database to re-enable the plugin:

    delete from propertystring where id = (select id from propertyentry where property_key='jira.plugin.state-.com.atlassian.upm.atlassian-universal-plugin-manager-plugin'); 
    
    delete from propertyentry where property_key='jira.plugin.state-.com.atlassian.upm.atlassian-universal-plugin-manager-plugin';
    
  3. Start JIRA and test to see if the UPM is accessible.

If there are any problems with the SQL update, please rollback JIRA to the backup immediately so as to avoid any possible data integrity issues.

Last modified on Feb 19, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.