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Symptoms

Mail Servers in JIRA Administration is missing an option to edit/add SMTP server.

Diagnosis

  1. During startup, JIRA logs similar entries in the atlassian-jira.log:

  2. The mail service reports the following error in the atlassian-jira.log:

  1. There's a missing entry for Entity model schema name in the Database Configuration section printed on startup in atlassian-jira.log:

Cause

On startup, JIRA is unable to create correctly its tables due to the misconfiguration of the database connection in entitiengine.xml.

Resolution

Follow instruction from our Postgres integration documentation page and ensure that the scheme attribute in entitiengine.xml is specified correctly.

Modification of the file is performed with help of config.sh/bat or manually:

Follow instruction from our Postgres integration documentation page and specify

On the consecutive restart JIRA should report in the log file:

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