Missing Project Roles

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

Unable to configure the project roles under

  • JIRA Administration > Projects > Select Project > Roles
  • The preconfigured roles and even the default project roles are missing

The following appears in the atlassian-jira.log. Some system plugins are unable to start

2 plugins failed to load during JIRA startup.
	'com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin' - 'jira-inline-issue-create-plugin'  failed to load.
		Cannot start plugin: com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin
			Unresolved constraint in bundle com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin [75]: Unable to resolve 75.0: missing requirement [75.0] package; (&(package=com.fasterxml.jackson.module.scala2_10)(version>=0.5.0)) [caused by: Unable to resolve 137.0: missing requirement [137.0] package; (&(package=scala.annotation)(version>=2.10.3)(!(version>=2.11.0)))]

		It was loaded from C:\Program Files (x86)\Atlassian\JIRA\atlassian-jira\WEB-INF\atlassian-bundled-plugins\jira-inline-issue-create-plugin-0.3.5.jar

	'com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin' - 'jackson-module-scala-2.10-provider'  failed to load.
		Cannot start plugin: com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin
			Unresolved constraint in bundle com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin [137]: Unable to resolve 137.0: missing requirement [137.0] package; (&(package=scala.annotation)(version>=2.10.3)(!(version>=2.11.0)))

		It was loaded from C:\Program Files (x86)\Atlassian\JIRA\atlassian-jira\WEB-INF\atlassian-bundled-plugins\jackson-module-scala-2.10-provider-plugin-0.5.jar

Diagnosis

Diagnostic Steps

  • Project roles have been configure previously at JIRA Administration > System > Roles
  • admin.project.role.none is the only thing visible on the project roles under project configuration
  • No default roles is visible

Cause

We were unable to pinpoint the exact root cause for this problem.

It might have been caused by inconsistencies in the system plugin cache but we were unable to reproduce the problem on Support side.

Resolution

  1. Shut down your JIRA
  2. Clear your cache. To do this, first access your JIRA installation directory.
  3. There, access the 'Work' folder. Delete the contents of the folder. DO NOT DELETE THE WORK FOLDER. Only delete the contents.
  4. Clear your plugin cache. To do this, access your JIRA Home folder. There, access the 'Plugins' folder. Delete the '.osgi-plugins' and the '.bundled-plugins' folders (hidden folders). Not to worry, these 2 folders will be rebuilt when JIRA starts
  5. Startup your JIRA and check to see if the problem persists

Last modified on Mar 30, 2016

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