Not Found (404) when performing the Bulk Edit Group or editing smtp settings
Symptoms
When trying to bulk edit groups or edit smtp settings, you will hit into the following Not Found (404) error:
The following appears in the atlassian-jira.log:
2013-07-30 13:32:53,917 http-danial-8080-exec-37 ERROR [500ErrorPage.jsp] Exception caught in 500 page org.apache.jsp.secure.admin.user.views.bulkeditusergroups_jsp
java.lang.ClassNotFoundException: org.apache.jsp.secure.admin.user.views.bulkeditusergroups_jsp
at java.net.URLClassLoader$1.run(URLClassLoader.java:366)
at java.net.URLClassLoader$1.run(URLClassLoader.java:355)
at java.security.AccessController.doPrivileged(Native Method)
...
Cause
The java.lang.ClassNotFoundException indicates that there might be some missing classes in JIRA.
Resolution
Perform the following steps below to rebuild the missing classes again:
- Shutdown JIRA instance
- Delete the contents of JIRA Installation Directory\work directory
- Restart JIRA instance
Last modified on Nov 15, 2018
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