Pivotal Tracker Import Results in NoClassDefFoundError

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Symptoms

Attempting to import from Pivotal Tracker fails.

The following appears in the atlassian-jira.log:

2013-08-30 11:03:18,448 INFO - Import started by tim using com.atlassian.jira.plugins.importer.imports.pivotal.PivotalDataBean
2013-08-30 11:03:18,711 INFO - ------------------------------
2013-08-30 11:03:18,711 INFO - Importing: Users
2013-08-30 11:03:18,711 INFO - ------------------------------
2013-08-30 11:03:18,711 INFO - Only new items will be imported
2013-08-30 11:03:18,961 INFO - 5 users associated with import.
2013-08-30 11:03:18,980 INFO - ------------------------------
2013-08-30 11:03:18,980 INFO - Finished Importing : Users
2013-08-30 11:03:18,980 INFO - ------------------------------
2013-08-30 11:03:18,981 INFO - 0 users successfully created.
2013-08-30 11:03:18,981 INFO - Retrieving projects...
2013-08-30 11:03:19,557 ERROR - Unexpected failure occurred. Importer will stop immediately. Data maybe in an unstable state
java.lang.NoClassDefFoundError: com/atlassian/greenhopper/api/rapid/view/RapidViewCreationService
at com.atlassian.jira.plugins.importer.imports.pivotal.PivotalRapidBoardManager.createRapidBoard(PivotalRapidBoardManager.java:78)
at com.atlassian.jira.plugins.importer.imports.pivotal.PivotalDataBean$3.afterProjectCreated(PivotalDataBean.java:353)
at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importProject(DefaultJiraDataImporter.java:688)
at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:367)
at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:365)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249)
at java.lang.Thread.run(Thread.java:722)
Caused by: java.lang.ClassNotFoundException: com.atlassian.greenhopper.api.rapid.view.RapidViewCreationService
at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(ModuleImpl.java:772)
at org.apache.felix.framework.ModuleImpl.access$200(ModuleImpl.java:73)
at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.loadClass(ModuleImpl.java:1690)
at java.lang.ClassLoader.loadClass(ClassLoader.java:356)
... 14 more
2013-08-30 11:03:19,564 INFO - No issues need to be reindexed.

Diagnosis

JIRA Agile (formerly GreenHopper) was recently installed.

Cause

Although JIRA Agile has been installed, the plugin caches on the file system has not yet been properly updated.

Resolution

  • Restart JIRA
    • This will have JIRA rebuild it's plugin caches
Last modified on Mar 30, 2016

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