Removing Feedback Related Errors

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

JIRA Agile operations fails with an error denoting javascript errors related to feedback.js or issuecollector.js. Here is the error message for example : 

 

An error occurred
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Details
Exception: Script error.
Resource: https://jira.atlassian.com/s/en_UKsx8qk0/710/2/1.0.8-beta/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector.js
Line: 0
Environment
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0

 

The snapshot of the browser during the error will be similar to the one below:

Cause

This error is caused by the feedback module of JIRA Agile trying to access the internet and this error appears on those JIRA instances behind a firewall without internet access. This is actually a bug that being tracked in  GHS-5502 - Getting issue details... STATUS  and corrected in the latest releases of JIRA Agile.

Additionally, this can also be caused by the new Atlassian account functionality, as tracked under  GHS-8091 - Getting issue details... STATUS

Workaround

In order to resolve this, please perform the below steps:

  1. Open the JIRA Agile plugin configuration as described below or in the article here
  2. Go to Administration >> Plugins >> Manage Add-ons (older versions of Universal Plugin Manager calls it plugins)
  3. Locate and click on 'Atlassian JIRA Agile' (Step 1 below)
  4. Expand the '+' sign to show all the plugin modules (Step 2 below)
  5. Hover the mouse over the module 'Feedback' and click on the 'Disable' button (Step 3 below)
    (info) Note: As this is a javascript, you may need to clear your browser cache after disabling the 'Feedback' functionality.

Step 1

Step 2

Step 3

 


tip/resting Created with Sketch.

This will not affect any other functionality of JIRA Agile.

Last modified on Feb 23, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.