JIRA 7 has landed! Are you an existing JIRA user with questions about upgrading? Visit the Migration Hub for information about upgrading to new JIRA applications

Skip to end of metadata
Go to start of metadata

Symptoms

While installing JIRA for first time, the following error appears in the atlassian-jira.log:

Cause

The database wasn't set to UTF-8 character encoding during creation.

Resolution

Recreate the JIRA database as UTF-8, and re-install JIRA:
 
  1. Backup the existing data
  2. Create a new database with the following command:

  3. Point JIRA to new database and restart JIRA
  4. Restore the existing backup XML
Help us improve!
Is this article helpful?
Is it well written?
Is the content complete?