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Symptoms

While installing JIRA for first time, the following error appears in the atlassian-jira.log:

Cause

The database wasn't set to UTF-8 character encoding during creation.

Resolution

Recreate the JIRA database as UTF-8, and re-install JIRA:
 
  1. Backup the existing data
  2. Create a new database with the following command:

  3. Point JIRA to new database and restart JIRA
  4. Restore the existing backup XML

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